Terms of service
1. Introduction
These Terms and Conditions apply to Catling Bakery Ltd Delivered website. By visiting catlingbakerydelivered.co.uk or by placing an order, you confirm that you have read these Terms and Conditions and agree to adhere to them in their entirety. If you do not agree to these Terms and Conditions, you must not use this website.
2. Trading details
Whenever you buy and we despatch a product through the catlingbakerydelivered.co.uk website, you will be contracting with Catling Bakery Limited, a limited liability company incorporated in England under the company number: 11088114
Email address: admin@catlingbakerydelivered.co.uk
Telephone number: +44 (0)7961677754
VAT registration number
3. Ordering from us
3.1. Product description
We do our absolute best to make sure that every product on the catlingbakerydelivered.co.uk website is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, layout or sizes. Catling bakery Ltd disclaims all representations and warranties that the content or information on this website is accurate, complete, up to date or does not infringe the rights of any third party.
3.2. Placing your order
Please note your completion of the checkout process does not constitute our acceptance of your order. Our acceptance of your order only takes place when we despatch it. A ‘purchase contract’ between you and catling bakery Ltd is therefore made at the point of despatch, and not at the point of ordering or payment. If you have cancelled your order within the permissible time period, or if we notify you that we cannot accept your order, then no purchase contract will have been made.
From time to time, we may not be able to accept an order for the following reasons:
a. If, we do not have your chosen product in stock
b. Where we cannot obtain authorisation for your payment
c. If there has been a pricing or product description error
d. If you do not meet any eligibility criteria set out in our terms and conditions
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
3.3. Changing or cancelling an order
All our cakes are created and decorated to order and so once the order has been 'Dispatched' we are unable to cancel.
The above details also apply to any changes wishing to be made to the cake design, flavours, or delivery details.
For further assistance you may call us on 07961677754 (office hours), please have your order number and email address to hand.
Office hours are Monday to Friday 9am to 5pm - all enquiries will be dealt with during these hours.
3.4. Payment
At catling bakery delivered.co.uk you can pay for your goods using most major credit cards or debit cards.
Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to our Payment Service Provider for immediate authorisation. Once we have received authorisation from the Payment Service Provider, we will confirm your order.
4. Supply and pricing of goods
4.1. Supply of Goods
The cakes products sold on our website are manufactured in the UK from the highest quality ingredients and shipped directly from the catling bakery ltd kitchen and will arrive fresh and in good condition.
Cakes are zero rated and therefore no VAT is charged
In most cases your order confirmation contains all the necessary information to constitute a simplified receipt in line with the HMRC guidelines. There is no VAT on cake which can be claimed back.
5. Returns and Refunds
At catling bakery Ltd, we always send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem immediately. We will then advise you on whether you are eligible for a refund or replacement.
Reporting a problem
If for any reason you are not happy with your order, please contact the Customer Service Team. By phone or email. You will need to quote your order number and email address.
We aim to deal with any problem immediately and will do our best to resolve it. We may ask you to provide photograph(s) of the product to help us understand the problem or we may ask you to return it, in which case, we will supply a freepost pre-paid label or directly arrange collection by courier.
Please note: Cakes are perishable, we need to be informed of any problem with your order at time of delivery to give us the best chance of resolving the issue. We will, at our discretion, consider issues raised after 2 days but reserve the right to refuse a refund or replacement after this time.
Returning products and issuing refunds
If the recipient receives damaged cakes or they fail to arrive, please contact us immediately so that we can arrange to re-send on the next available delivery date or to issue a full or partial refund. The amount of partial refund will depend on the specific circumstances surrounding the cake.
It is not our policy to offer both a refund and a resend. Where a cake has been damaged, we will normally ask for photographs clearly showing the problem so we can use them to determine the cause of damage so we may review our processes. It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues by latest next day after the delivery to give us the best chance of successfully resolving the issue.
Refunds cannot be given if the fault is a result of your own actions such as product misuse, incorrect address information or if you have uploaded an image of a low resolution or size.
The maximum that can be issued would be the total cost of the order including delivery. We do not offer any form of further compensation.
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right to refuse a refund or replacement of an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.
6. Your privacy and security
Catling bakery Ltd. is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.
7. Delivery
All deliveries are carried out by Parcel force. Catling bakery Ltd work closely with all our delivery services to ensure that your order is delivered on time and in the condition which it left our kitchens. If there are any issues with delivery, then you will need to report this immediately to our Customer Services Team so that they can work with the couriers to resolve the issue as promptly as possible.
Failure to deliver Cakes
If the recipient is not at home, the courier will complete an easy to understand “Sorry You Were Out” card, which is posted through the letterbox, to notify the recipient of an attempted delivery. The couriers will also try a neighbour if possible before taking the delivery back to the depot. Our couriers will try all available options to deliver the cake within their remits before returning the order to the depot.
Couriers do not call ahead to advise they will be delivering, and phone numbers provided are for the sole use of when a location cannot be found. A driver will call for further directions in these instances.
The courier will attempt delivery again the next working day. While we pass along specific delivery instructions to our couriers it may not always be possible for these to be adhered to. Therefore, we do not guarantee these actions will take place. A driver may decide not to leave the cakes in a specified place if, for example, they believe there is a risk of theft. If we do follow your delivery instructions and the cakes are subsequently stolen, catling bakery Ltd will not be liable for this loss.
Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.
8. How we use your contact information - Privacy Statement
The personal information you provide to us will include your contact and delivery details, payment information, and information about people to whom you wish us to deliver products.
We will not disclose any of your personal data without your permission unless:
we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud)
we are in negotiations with a third party for the sale or purchase of any of catling bakery Ltd business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
catling bakery Ltd, or substantially all its assets, is acquired by a third party, in which case personal data held by catling bakery Ltd about its customers will be one of the transferred assets
to enforce or apply these Terms and other agreements to which you are party, or to protect our rights, property, safety, customers, or others
9. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website or App is protected by catling bakery Ltd or third-party copyrights, trademarks, service marks, patents or other proprietary rights and laws, and you agree not to display or use it in any manner without our prior written consent.
You may use and access catlingbakerydelivered.co.uk to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trademark or other intellectual property notices contained in material taken from bakerdays.com
No-one may copy, distribute, show in public or create any derivative work from catlingbakerydelivered.co.uk, or any of the material which is found on our website unless properly licensed in writing by us to do so. You are not allowed to use catling bakery.co.uk (or to copy or use any material found on catlingbakerydelivered.co.uk) for any commercial purpose other than to conduct the purchase of a product from the website
No-one may use any robot, spider, scraper or other automated means to access catlingbakerydelivered.co.uk for any purpose without our prior express written permission.
We will always try to ensure that catlingbakerydeliverd.co.uk is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.
We reserve the right at any time and without notice to (a) suspend or terminate your ability to access catlingbakerydelivered.co.uk, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using catlingbakerydelivered.co.uk if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.
In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority. These Terms are intended to contain your entire agreement with us relating to the Services, the Website. We reserve the right to change these Terms from time to time, and post the new version on catlingbakerydelivered.co.uk
Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.[INSERT VAT NUMBER]
These Terms and Conditions apply to Catling Bakery Ltd Delivered website. By visiting catlingbakerydelivered.co.uk or by placing an order, you confirm that you have read these Terms and Conditions and agree to adhere to them in their entirety. If you do not agree to these Terms and Conditions, you must not use this website.
2. Trading details
Whenever you buy and we despatch a product through the catlingbakerydelivered.co.uk website, you will be contracting with Catling Bakery Limited, a limited liability company incorporated in England under the company number: 11088114
Email address: admin@catlingbakerydelivered.co.uk
Telephone number: +44 (0)7961677754
VAT registration number
3. Ordering from us
3.1. Product description
We do our absolute best to make sure that every product on the catlingbakerydelivered.co.uk website is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, layout or sizes. Catling bakery Ltd disclaims all representations and warranties that the content or information on this website is accurate, complete, up to date or does not infringe the rights of any third party.
3.2. Placing your order
Please note your completion of the checkout process does not constitute our acceptance of your order. Our acceptance of your order only takes place when we despatch it. A ‘purchase contract’ between you and catling bakery Ltd is therefore made at the point of despatch, and not at the point of ordering or payment. If you have cancelled your order within the permissible time period, or if we notify you that we cannot accept your order, then no purchase contract will have been made.
From time to time, we may not be able to accept an order for the following reasons:
a. If, we do not have your chosen product in stock
b. Where we cannot obtain authorisation for your payment
c. If there has been a pricing or product description error
d. If you do not meet any eligibility criteria set out in our terms and conditions
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
3.3. Changing or cancelling an order
All our cakes are created and decorated to order and so once the order has been 'Dispatched' we are unable to cancel.
The above details also apply to any changes wishing to be made to the cake design, flavours, or delivery details.
For further assistance you may call us on 07961677754 (office hours), please have your order number and email address to hand.
Office hours are Monday to Friday 9am to 5pm - all enquiries will be dealt with during these hours.
3.4. Payment
At catling bakery delivered.co.uk you can pay for your goods using most major credit cards or debit cards.
Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to our Payment Service Provider for immediate authorisation. Once we have received authorisation from the Payment Service Provider, we will confirm your order.
4. Supply and pricing of goods
4.1. Supply of Goods
The cakes products sold on our website are manufactured in the UK from the highest quality ingredients and shipped directly from the catling bakery ltd kitchen and will arrive fresh and in good condition.
Cakes are zero rated and therefore no VAT is charged
In most cases your order confirmation contains all the necessary information to constitute a simplified receipt in line with the HMRC guidelines. There is no VAT on cake which can be claimed back.
5. Returns and Refunds
At catling bakery Ltd, we always send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem immediately. We will then advise you on whether you are eligible for a refund or replacement.
Reporting a problem
If for any reason you are not happy with your order, please contact the Customer Service Team. By phone or email. You will need to quote your order number and email address.
We aim to deal with any problem immediately and will do our best to resolve it. We may ask you to provide photograph(s) of the product to help us understand the problem or we may ask you to return it, in which case, we will supply a freepost pre-paid label or directly arrange collection by courier.
Please note: Cakes are perishable, we need to be informed of any problem with your order at time of delivery to give us the best chance of resolving the issue. We will, at our discretion, consider issues raised after 2 days but reserve the right to refuse a refund or replacement after this time.
Returning products and issuing refunds
If the recipient receives damaged cakes or they fail to arrive, please contact us immediately so that we can arrange to re-send on the next available delivery date or to issue a full or partial refund. The amount of partial refund will depend on the specific circumstances surrounding the cake.
It is not our policy to offer both a refund and a resend. Where a cake has been damaged, we will normally ask for photographs clearly showing the problem so we can use them to determine the cause of damage so we may review our processes. It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues by latest next day after the delivery to give us the best chance of successfully resolving the issue.
Refunds cannot be given if the fault is a result of your own actions such as product misuse, incorrect address information or if you have uploaded an image of a low resolution or size.
The maximum that can be issued would be the total cost of the order including delivery. We do not offer any form of further compensation.
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right to refuse a refund or replacement of an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.
6. Your privacy and security
Catling bakery Ltd. is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.
7. Delivery
All deliveries are carried out by Parcel force. Catling bakery Ltd work closely with all our delivery services to ensure that your order is delivered on time and in the condition which it left our kitchens. If there are any issues with delivery, then you will need to report this immediately to our Customer Services Team so that they can work with the couriers to resolve the issue as promptly as possible.
Failure to deliver Cakes
If the recipient is not at home, the courier will complete an easy to understand “Sorry You Were Out” card, which is posted through the letterbox, to notify the recipient of an attempted delivery. The couriers will also try a neighbour if possible before taking the delivery back to the depot. Our couriers will try all available options to deliver the cake within their remits before returning the order to the depot.
Couriers do not call ahead to advise they will be delivering, and phone numbers provided are for the sole use of when a location cannot be found. A driver will call for further directions in these instances.
The courier will attempt delivery again the next working day. While we pass along specific delivery instructions to our couriers it may not always be possible for these to be adhered to. Therefore, we do not guarantee these actions will take place. A driver may decide not to leave the cakes in a specified place if, for example, they believe there is a risk of theft. If we do follow your delivery instructions and the cakes are subsequently stolen, catling bakery Ltd will not be liable for this loss.
Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.
8. How we use your contact information - Privacy Statement
The personal information you provide to us will include your contact and delivery details, payment information, and information about people to whom you wish us to deliver products.
We will not disclose any of your personal data without your permission unless:
we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud)
we are in negotiations with a third party for the sale or purchase of any of catling bakery Ltd business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
catling bakery Ltd, or substantially all its assets, is acquired by a third party, in which case personal data held by catling bakery Ltd about its customers will be one of the transferred assets
to enforce or apply these Terms and other agreements to which you are party, or to protect our rights, property, safety, customers, or others
9. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website or App is protected by catling bakery Ltd or third-party copyrights, trademarks, service marks, patents or other proprietary rights and laws, and you agree not to display or use it in any manner without our prior written consent.
You may use and access catlingbakerydelivered.co.uk to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trademark or other intellectual property notices contained in material taken from bakerdays.com
No-one may copy, distribute, show in public or create any derivative work from catlingbakerydelivered.co.uk, or any of the material which is found on our website unless properly licensed in writing by us to do so. You are not allowed to use catling bakery.co.uk (or to copy or use any material found on catlingbakerydelivered.co.uk) for any commercial purpose other than to conduct the purchase of a product from the website
No-one may use any robot, spider, scraper or other automated means to access catlingbakerydelivered.co.uk for any purpose without our prior express written permission.
We will always try to ensure that catlingbakerydeliverd.co.uk is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.
We reserve the right at any time and without notice to (a) suspend or terminate your ability to access catlingbakerydelivered.co.uk, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using catlingbakerydelivered.co.uk if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.
In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority. These Terms are intended to contain your entire agreement with us relating to the Services, the Website. We reserve the right to change these Terms from time to time, and post the new version on catlingbakerydelivered.co.uk
Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.[INSERT VAT NUMBER]